Job Description
Urgent Hiring Opportunity!
NexGen Staffing Solutions is currently seeking dedicated Temporary Customer Service Representatives to join our growing team in Omaha, NE. We are looking for individuals who thrive in fast-paced environments and are ready to start immediately.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support and assistance. Whether you are looking for a short-term contract or a stepping stone into the corporate world, this is the perfect opportunity to showcase your skills.
Why Join Us?
- Immediate Start: Don't wait weeks for a callback. Start earning today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: Options for day and evening shifts to fit your lifestyle.
- Professional Development: Gain valuable experience with Fortune 500 companies.
Apply now to secure your position in our urgent hiring pool.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document customer interactions, feedback, and transactions into CRM and ticketing systems.
- Resolve customer complaints and issues by clarifying the problem, determining the cause, and selecting the best solution.
- Collaborate with team leads and other departments to ensure seamless service delivery and process improvements.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Handle sensitive information with the highest level of confidentiality and professionalism.
Qualifications
- High school diploma or GED is required; some college or associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills with a professional and courteous tone.
- Strong typing skills (35+ WPM) and proficiency with computers and office software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
- Must be available for immediate start and flexible work schedules.