Job Description
We are seeking a dedicated and professional Customer Service Representative to join our growing team in Oakland, CA. This is an urgent immediate hire opportunity with a prestigious client, offering a fast-paced environment and competitive pay.
Our client is looking for individuals who thrive in dynamic settings and are ready to start work immediately. As a key member of our support team, you will be the face of our client’s brand, ensuring client satisfaction through exceptional service.
Why Apply?
- Immediate Start: Onboarding begins as soon as today.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Flexible Scheduling: Various shifts available to fit your lifestyle.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process orders, returns, and requests accurately in our CRM system.
- Resolve complex customer issues by escalating to appropriate departments when necessary.
- Maintain detailed records of all customer interactions and transactions.
- Collaborate with team leads to improve service processes and efficiency.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, support, or retail is highly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays as needed.
- Reliable transportation in the Oakland area.