Job Description
We are currently seeking a highly motivated Customer Service Representative to join our dynamic team in Cleveland, OH. This is an immediate hire opportunity for a Temporary role with the potential for permanent placement. If you thrive in a fast-paced environment and possess excellent communication skills, we want to hear from you.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients while ensuring operational excellence. We offer a modern work environment, competitive pay, and the chance to grow your career quickly.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders accurately and enter data into our CRM systems.
- Resolve complex issues and escalate them to management when necessary.
- Maintain a professional and organized workspace to ensure efficient workflow.
- Collaborate with cross-functional teams to meet daily performance targets.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or administrative support.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail and ability to multi-task effectively.
- Ability to start immediately and work flexible shifts, including weekends.