Job Description
Join Oakland's premier staffing agency for an immediate full-time Customer Service Representative position! We're seeking motivated individuals to start within 48 hours at dynamic Bay Area companies. This role offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for those ready to hit the ground running in a fast-paced environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% customer satisfaction rate
- Update CRM systems with accurate customer interaction data
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed call logs and performance metrics
- Train on proprietary software during onboarding week
- Support cross-departmental projects during peak seasons
Qualifications
- Minimum 1 year customer service experience
- Proficient in Salesforce or similar CRM platforms
- Strong typing speed (50+ WPM) with 98% accuracy
- Flexible availability including weekends and holidays
- Valid California driver's license (for occasional offsite duties)
- Spanish bilingual certification preferred
- Ability to pass background check and drug screening