Job Description
Join a Leading Team in Louisville, KY!
NexGen Tech Solutions is seeking a dedicated and detail-oriented IT Support Specialist to join our growing full-time staff. If you are passionate about technology and enjoy solving complex problems, we want to hear from you. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment that fosters professional growth.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible work hours and professional development opportunities.
- A vibrant office culture in the heart of downtown Louisville.
Don't miss this chance to advance your career in a stable, full-time role. Apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Install, configure, and troubleshoot desktops, laptops, and mobile devices.
- Manage and maintain the company IT infrastructure and security protocols.
- Document all technical incidents and resolutions in the ticketing system.
- Collaborate with management to improve IT workflows and user experience.
- Conduct regular system backups and perform routine maintenance.
- Train new employees on company software and hardware usage.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- CompTIA A+ Certification or similar technical certification is preferred.
- Proven experience in help desk support or IT administration.
- Strong troubleshooting skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.