Job Description
Join TechNova Solutions as a Contract Night Shift IT Support Specialist and become an essential part of our 24/7 operations team. This role offers the flexibility of contract work with competitive compensation while maintaining critical infrastructure during overnight hours. You'll troubleshoot complex technical issues, deploy system updates, and ensure seamless service continuity for our Denver-based clients. Our collaborative culture values work-life balance, offering remote flexibility and professional development opportunities for night shift professionals.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours (10 PM - 6 AM)
- Monitor network infrastructure, servers, and cloud services using advanced monitoring tools
- Execute system patches, updates, and security protocols during maintenance windows
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with global IT teams during cross-continental handovers
- Proactively identify and resolve potential system vulnerabilities
- Support emergency incident response for critical outages
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 environment exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools (Nagios/SolarWinds)
- Ability to work independently with minimal supervision during overnight hours
- Excellent written communication skills for incident documentation
- Valid driver's license for occasional on-site hardware maintenance