Job Description
Are you ready to kickstart your career in the Emerald City? We are currently looking for motivated, entry-level individuals to join our team as temporary Customer Support Associates. This is a fantastic opportunity for recent graduates or those looking to transition into the tech industry.
As a temporary associate, you will play a vital role in ensuring our clients receive top-tier service. This role offers a great introduction to the Seattle business landscape with the potential for permanent placement based on performance.
Why Join Us?
- Flexible Scheduling: We understand the need for work-life balance.
- Professional Development: Mentorship from industry experts.
- Competitive Pay: Earn $18-$24/hour in a dynamic environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Document customer interactions and issues accurately in our ticketing system.
- Assist in troubleshooting basic technical problems for end-users.
- Collaborate with the team to improve response times and customer satisfaction scores.
- Participate in daily briefings and training sessions to stay updated on product knowledge.
- Perform data entry tasks to maintain accurate client records.
Qualifications
- High school diploma or equivalent required (Associate's or Bachelor's degree is a plus).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a remote or hybrid team.
- Reliable internet connection and computer access.
- Must be located in or willing to commute to Seattle, WA.
- Previous customer service experience is preferred but not mandatory.