Job Description
Are you looking for a flexible and rewarding opportunity in the heart of New York City? Apex Temp Solutions is currently hiring Entry Level Temporary Customer Service Representatives to join our growing team. This is an excellent opportunity for recent graduates or individuals seeking to break into the corporate world without a lengthy commitment.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We pride ourselves on a dynamic work environment where every team member plays a crucial role in our success. If you possess a positive attitude and a willingness to learn, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, order tracking, and account management.
- Process returns, exchanges, and refunds accurately and efficiently.
- Maintain accurate and up-to-date records of all customer interactions using CRM software.
- Collaborate with the logistics and sales teams to resolve complex service issues.
- Identify and escalate priority issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Strong verbal and written communication skills with a friendly and professional tone.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Proven ability to remain calm and courteous under pressure.
- Reliable internet connection and a dedicated workspace are required.