Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences. This contract position offers comprehensive training, flexible scheduling, and a fast-paced environment perfect for launching your career in tech.
What We Offer:
- 4-week paid training program
- Remote and hybrid work options
- Performance-based bonuses
- Direct path to full-time roles
- Cutting-edge tools and software
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Document cases in CRM system with 100% accuracy
- Troubleshoot technical issues using knowledge base resources
- Collaborate with senior team members on complex cases
- Maintain customer satisfaction metrics (CSAT >90%)
- Participate in weekly team training sessions
- Contribute process improvement ideas
Qualifications
- High school diploma or equivalent (required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work independently and in teams
- Customer service mindset (empathy + patience)
- Reliable internet connection for remote work
- Available to work 30-40 hours/week