Job Description
Launch your career in Austin's booming tech scene! TechHub Solutions is seeking motivated Entry-Level Customer Support Specialists for immediate contract roles. No experience required – we provide comprehensive training to transform your passion for helping people into professional skills. Join our dynamic team in the heart of downtown Austin and gain hands-on experience with industry-leading software while building your resume.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full paid training program
- Flexible contract schedule (20-30 hrs/week)
- Modern downtown workspace near public transit
- Direct path to full-time opportunities for top performers
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Troubleshoot technical issues using knowledge base resources
- Document interactions and update customer records in CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in daily training sessions to expand product knowledge
- Contribute to process improvement initiatives
- Maintain professional communication standards across all channels
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Ability to learn new software quickly with minimal supervision
- Customer-focused mindset with problem-solving aptitude
- Basic computer literacy and internet proficiency
- Authorized to work in the United States
- Reliable transportation to downtown Austin location