Job Description
Join Columbus Connect Solutions as an Entry-Level Customer Support Specialist and launch your career in a dynamic, growth-oriented environment! This 6-month contract position offers comprehensive training and mentorship, making it perfect for recent graduates or career changers. Enjoy competitive pay, flexible scheduling, and the opportunity to develop valuable skills in communication, problem-solving, and CRM software. Our collaborative team culture emphasizes professional development, with potential for conversion to full-time roles based on performance. Located in the heart of Columbus's tech hub, this role provides hands-on experience with Fortune 500 clients while building your professional network.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in Salesforce CRM system with accuracy and timeliness
- Troubleshoot technical issues using step-by-step protocols and knowledge base resources
- Collaborate with senior team members to resolve complex customer escalations
- Participate in daily training sessions to master product knowledge and service standards
- Meet or exceed weekly performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills with clear articulation
- Basic computer proficiency with ability to navigate multiple software systems
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently while thriving in team environments
- Reliable transportation to our downtown Columbus office
- No prior experience required – full training provided!