Job Description
Join Austin's fastest-growing tech firm as an Entry-Level Customer Support Specialist! This contract role is perfect for recent graduates or career changers seeking hands-on experience in a dynamic environment. No prior experience required – we provide comprehensive training on our cutting-edge platforms. Enjoy flexible hours while building transferable skills in communication, problem-solving, and client relationship management. Work alongside industry professionals in our modern downtown Austin office with stunning skyline views.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions accurately in our CRM system and track resolution metrics
- Collaborate with senior team members to resolve escalated technical issues
- Participate in daily training sessions to master product knowledge and support protocols
- Assist in improving customer experience by identifying process improvement opportunities
- Support marketing campaigns through customer outreach and feedback collection
- Maintain organized records of all customer interactions and resolutions
Qualifications
- High school diploma or equivalent (students currently pursuing degrees encouraged)
- Exceptional written and verbal communication skills
- Proficient with Microsoft Office Suite and comfortable learning new software
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment with shifting priorities
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States