Job Description
Launch your career in tech without prior experience! GrowthWave Solutions seeks motivated Entry-Level Customer Support Specialists for our dynamic Los Angeles team. This 6-month contract position offers comprehensive training, mentorship, and a pathway to full-time opportunities. Join our innovative environment where your growth is our priority.
Responsibilities
- Provide exceptional customer support via email, chat, and phone
- Troubleshoot technical issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in weekly training sessions to expand technical knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Proficient with Microsoft Office Suite
- Customer service mindset with empathy and patience
- Reliable internet connection for remote work
- Available for 30-40 hours/week schedule