Job Description
Join NexusTech Solutions as an Entry-Level Customer Support Specialist and launch your tech career in Seattle! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This 6-month contract position offers comprehensive training and a pathway to full-time opportunities. Work in our vibrant downtown Seattle office with flexible scheduling options and competitive benefits.
As a key member of our support team, you'll resolve technical inquiries, document cases, and collaborate with senior engineers. Our collaborative culture emphasizes continuous learning and professional growth, making this ideal for recent graduates or career changers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Troubleshoot technical issues using our proprietary knowledge base
- Document cases accurately in CRM systems for seamless team collaboration
- Escalate complex issues to senior engineers with clear context
- Participate in daily training sessions to master new technologies
- Maintain customer satisfaction metrics above 95% target
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- No prior experience required - comprehensive training provided
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office suite
- Ability to work 40 hours/week (flexible scheduling available)
- Valid US work authorization required
- Passion for technology and helping others