Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and kickstart your career without prior experience! We're seeking motivated individuals in San Antonio to provide exceptional service to clients while gaining valuable skills in communication, problem-solving, and digital tools. This contract position offers flexible hours and on-the-job training, making it perfect for students, career changers, or anyone looking to break into the tech support field. If you're a quick learner with a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Troubleshoot basic technical issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Follow established protocols for data security and privacy
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer literacy and internet navigation skills
- Strong verbal and written communication abilities
- Ability to work independently and in team environments
- Customer-focused mindset with patience and empathy
- No prior experience required - comprehensive training provided
- Reliable internet connection for remote work flexibility
- Must be available to work evenings and weekends as needed