Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Global Solutions Inc. This contract position offers the perfect launchpad for career growth in New York's thriving business sector. No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible hours while building valuable skills in communication, problem-solving, and client relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions using CRM software
- Collaborate with team to resolve escalated issues
- Conduct quality assurance checks on service delivery
- Participate in ongoing training programs
- Maintain accurate customer records
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Customer service mindset
- Reliable internet connection for remote work