Job Description
Launch your career in customer service with TechSolutions Inc.! We're seeking motivated individuals for our contract-based Customer Support Specialist role in Charlotte, NC. No prior experience required – we provide comprehensive training. Join our dynamic team delivering exceptional service to Fortune 500 clients while developing valuable professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Maintain detailed case notes and follow-up protocols
- Adhere to SLAs and quality assurance standards
- Participate in bi-weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving aptitude
- Reliable high-speed internet access
- Available for flexible scheduling (including weekends)