Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Support Specialist! No experience required – we provide comprehensive training to launch your career in tech. This 6-month contract offers flexible remote/hybrid work with growth opportunities to full-time roles. Perfect for recent graduates or career changers seeking hands-on experience in customer success, CRM systems, and SaaS platforms.
Our team values curiosity over credentials. If you're tech-savvy, empathetic, and eager to learn, this is your chance to gain valuable experience while supporting innovative solutions for enterprise clients.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with 24-hour SLA
- Document cases in Zendesk/Salesforce with precise details
- Collaborate with technical teams to resolve escalated issues
- Conduct product demonstrations for new users
- Identify trends in customer feedback for product improvements
- Maintain knowledge base articles and troubleshooting guides
- Participate in weekly training sessions on new features
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency (MS Office, Google Workspace)
- Strong written and verbal communication skills
- Ability to learn new software quickly
- Empathetic approach to customer problem-solving
- Reliable internet connection for remote work
- Available to work 30-40 hours/week
- Passion for helping others learn technology