Job Description
Join Nexus Solutions Group as a Contract Entry-Level Customer Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to join our dynamic team in Dallas. This 6-month contract position offers comprehensive training, flexible scheduling, and the chance to gain invaluable industry experience while supporting Fortune 500 clients. Perfect for recent graduates or career changers looking to break into the customer service field.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with senior team members to resolve complex issues
- Meet daily performance metrics including call quality and resolution times
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction scores above 95%
- Adhere to company protocols and data security guidelines
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (college students encouraged)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Ability to work flexible hours including evenings/weekends
- Positive attitude and willingness to learn in a fast-paced environment
- Must pass background check and drug screening
- Authorized to work in the United States