Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! No prior experience required – we provide comprehensive training to help you succeed. This contract position offers flexible hours and the opportunity to build foundational skills in a fast-paced environment. Located in sunny San Diego, our company values teamwork, growth, and exceptional customer service. If you're a motivated individual ready to launch your career in customer support, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic technical issues and escalate complex problems to senior team members
- Document customer interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company policies and maintain confidentiality of customer data
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer literacy and ability to learn new software quickly
- Positive attitude and willingness to help others
- Ability to work independently and as part of a team
- Reliable internet connection for remote work components
- Availability to work flexible shifts including evenings and weekends
- No prior experience necessary – training provided!