Job Description
Join our dynamic team at Philadelphia Business Solutions and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. This contract position offers comprehensive training, flexible scheduling, and opportunities for professional growth in a supportive environment.
Our ideal candidates are enthusiastic learners with strong communication skills and a passion for helping others. You'll receive hands-on training to master our systems and processes while developing valuable customer service expertise. This role is perfect for recent graduates, career changers, or anyone looking to enter the thriving Philadelphia job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues using internal CRM systems
- Document customer interactions accurately in our database for quality assurance
- Collaborate with team members to resolve complex customer concerns
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics including call handling time and resolution rates
- Contribute to team improvement initiatives through feedback and suggestions
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong written and verbal communication skills
- Proficient in basic computer applications (email, Microsoft Office)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work components
- Must be authorized to work in the United States