Job Description
Join Detroit's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to join our dynamic team. This 6-month contract role offers comprehensive training, flexible scheduling, and a clear path to full-time employment. Work remotely from anywhere in Michigan while supporting Fortune 500 clients with cutting-edge solutions.
Our program includes paid certification in customer relationship management (CRM) systems, weekly professional development workshops, and mentorship from industry veterans. Perfect for recent graduates, career changers, or anyone looking to break into tech without experience.
Responsibilities
- Provide responsive email/chat support to enterprise clients
- Document customer interactions using Salesforce CRM
- Collaborate with technical teams to resolve complex inquiries
- Contribute to process improvement initiatives
- Participate in weekly training sessions
- Maintain accurate client records in databases
- Support marketing campaigns with customer outreach
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Proficient with basic computer applications
- Ability to learn new technologies quickly
- Strong problem-solving mindset
- Reliable internet connection for remote work
- Available to work 25-30 hours/week
- Positive attitude and eagerness to grow