Job Description
Launch your career in Detroit with this exciting contract opportunity! Detroit Tech Solutions is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible scheduling while delivering exceptional support to our diverse client base. This role offers rapid skill development in communication, problem-solving, and digital tools – perfect for career starters. Join us in shaping Detroit's tech future with zero barriers to entry!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions using CRM systems
- Resolve basic technical issues with step-by-step guidance
- Collaborate with senior team members for complex cases
- Maintain detailed case documentation
- Participate in daily training sessions
- Support product knowledge development
- Adhere to company confidentiality protocols
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Basic computer proficiency (MS Office suite)
- Ability to learn new technologies quickly
- Strong problem-solving mindset
- Positive attitude and adaptability
- Reliable transportation to downtown Detroit
- Available for 20-30 hours/week