Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! This contract position offers a fantastic opportunity to launch your career in Indianapolis with no prior experience required. We provide comprehensive training and a supportive environment where you'll develop essential communication and problem-solving skills. Perfect for recent graduates or career changers looking to gain valuable experience in a fast-paced setting. Enjoy competitive pay, flexible scheduling, and the chance to work with Fortune 500 clients.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, order discrepancies, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office Suite
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn new technologies
- Reliable transportation to downtown Indianapolis office
- Must pass background check and drug screening