Job Description
Launch your career in Philadelphia with our dynamic entry-level contract opportunity! Urban Solutions Inc. is seeking motivated individuals with no prior experience to join our customer service team. Enjoy flexible hours, comprehensive paid training, and a supportive environment focused on your growth. Perfect for students, career changers, or those re-entering the workforce. Work remotely with occasional in-person team meetings in Center City. Apply today and start your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed customer interaction records in Salesforce
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (current students welcome)
- Strong verbal and written communication skills
- Ability to type 30+ WPM with accuracy
- Comfortable using technology and learning new software
- Reliable internet connection for remote work
- Positive attitude and commitment to customer satisfaction