Job Description
Launch your career in customer service with Houston Connect Solutions! We're seeking motivated entry-level professionals for our contract customer support team. No prior experience required—comprehensive training provided. Join our dynamic team in Houston's thriving business district and gain valuable skills while supporting Fortune 500 clients.
This contract role offers flexible hours, competitive compensation, and immediate start dates. Perfect for recent graduates or career changers looking to break into the customer service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve basic technical issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions to enhance product knowledge
- Maintain professional communication standards with all stakeholders
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer literacy (MS Office suite)
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Available to work weekdays (9 AM - 6 PM CST)