Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in NYC! This 6-month contract role offers hands-on experience in client interaction, problem-solving, and support operations. Perfect for recent graduates or career changers seeking to build foundational skills without prior experience. Enjoy competitive pay, flexible scheduling, and mentorship from industry professionals in our Manhattan headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues and escalate when necessary
- Process transactions and ensure data integrity in customer accounts
- Contribute to process improvement initiatives through feedback and analysis
- Adhere to compliance protocols and maintain confidentiality of customer information
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Exceptional communication skills with clear articulation in English
- Strong organizational abilities with attention to detail
- Basic proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Ability to thrive in a fast-paced environment with shifting priorities
- Customer-focused mindset with patience and problem-solving aptitude
- Willingness to work flexible hours including evenings/weekends
- No prior experience required - full training provided