Job Description
Join Seattle Connect Solutions as a Customer Service Specialist and launch your career in tech without experience! We're seeking motivated individuals to provide exceptional support to our clients. This 6-month contract role offers hands-on training in communication, problem-solving, and CRM systems. Perfect for recent graduates or career changers looking to gain valuable experience in a dynamic Seattle environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Maintain detailed case notes and follow-up schedules
- Participate in bi-weekly training sessions
- Meet daily performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to learn new technologies quickly
- Proficient with basic computer applications
- Positive attitude and customer-first mindset
- Available to work 30-40 hours/week on-site
- Must pass background check