Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Phoenix Connect Solutions! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This contract role offers flexible hours and comprehensive training to launch your career in customer service. If you're passionate about helping others and eager to develop new skills, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing issues efficiently
- Update customer records in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Document all interactions according to company protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work
- Must pass background check and drug screening