Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Charlotte, NC! No prior experience is required – we provide comprehensive training to launch your career. This 6-month contract role offers flexible hours and the opportunity to develop essential professional skills while supporting our valued clients. If you're a motivated communicator ready to grow, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times and resolution
- Participate in weekly training sessions to enhance product knowledge
- Assist with basic data entry and report generation
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to work in a fast-paced environment
- Customer service mindset with empathy and patience
- No experience necessary – full training provided
- Must pass background check and drug screen