Job Description
Launch your career in NYC's thriving business sector with Apex Talent Partners! We're seeking motivated individuals with no prior experience for our dynamic Entry-Level Customer Service Specialist program. This is your gateway to professional growth with comprehensive training, mentorship, and a supportive team environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations and business operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates using internal CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain accurate documentation of all customer interactions and transactions
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and service techniques
- Support sales initiatives by identifying upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college graduates welcome)
- No prior experience required – we provide comprehensive training
- Strong written and verbal communication skills
- Proficiency with basic computer applications (Microsoft Office Suite)
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible hours including weekends if needed
- Valid work authorization in the United States