Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This contract position offers comprehensive training and a pathway to grow your career in customer service. Enjoy flexible hours and a collaborative environment in the heart of Columbus.
What you'll love:
- Hands-on training and mentorship
- Competitive hourly pay with weekly paychecks
- Opportunities for performance-based extensions
- Modern downtown office near transit hubs
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Resolve basic billing and account issues
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Participate in bi-weekly training sessions
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (email, browsers, MS Office)
- Ability to type 30+ WPM
- Reliable internet connection for remote work options
- Positive attitude and eagerness to learn
- Must pass background check