Job Description
Launch your career in customer service with no experience required! Global Solutions Inc. is seeking motivated Entry-Level Customer Service Specialists for immediate contract positions in Jacksonville, FL. We provide comprehensive training and flexible schedules to accommodate students and career changers. Join our dynamic team and gain valuable skills while making a positive impact on our clients' experiences.
As a contract specialist, you'll receive paid training, competitive hourly rates, and opportunities for advancement. Our supportive environment ensures you'll develop professional communication and problem-solving abilities. Perfect for recent graduates or individuals seeking flexible work arrangements with growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues using internal CRM systems
- Document customer interactions accurately in our case management platform
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable internet connection for remote work components
- Ability to work independently while collaborating with team members
- Flexible schedule availability including some evenings/weekends
- Passion for delivering exceptional customer experiences