Job Description
Welcome to Horizon Resources Group, where we are committed to fostering talent and providing exceptional service. We are currently seeking a motivated Entry-Level Customer Service Representative to join our temporary team in Columbus, Ohio. This is an excellent opportunity for recent graduates or those looking to start their career in a dynamic corporate environment.
As a Temp-to-Hire Customer Service Rep, you will play a vital role in ensuring our clients receive top-tier support. We offer a fast-paced, supportive atmosphere and the potential for long-term employment based on performance. If you have excellent communication skills and a desire to learn, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Assist in onboarding new clients by gathering necessary information and explaining our service offerings.
- Maintain accurate records in our CRM system to ensure client data integrity and compliance.
- Collaborate with the sales and technical teams to resolve complex customer issues efficiently.
- Process transactions and documentation accurately and within established timeframes.
- Provide feedback to management regarding common customer concerns and process improvements.
Qualifications
- High school diploma or GED required; some college coursework is a plus.
- Previous customer service or call center experience is preferred but not mandatory for this entry-level role.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Basic computer navigation skills and ability to learn new software quickly.
- Ability to work independently while adhering to team goals and company policies.