Job Description
We are seeking a motivated Entry Level Customer Service Representative to join our dynamic team in Dallas, TX. This is a fantastic opportunity for individuals looking to kickstart their career or gain valuable experience in a corporate environment. We pride ourselves on a supportive culture and offer the potential for long-term employment upon successful performance.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible scheduling options.
- Comprehensive training and mentorship.
- Opportunity for temp-to-perm conversion.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional, positive demeanor.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction rates.
- Accurately input and update customer data into internal databases and CRM systems.
- Assist in the preparation of reports and documentation as required by management.
- Collaborate with cross-functional team leads to improve service protocols and resolve escalations.
- Maintain a clean and organized workspace to ensure efficient workflow.
Qualifications
- High School Diploma or GED equivalent is required.
- Strong verbal communication and active listening skills.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends or evenings, as needed.
- Previous customer service experience is a plus but not mandatory for this entry-level position.
- Must be reliable, punctual, and possess a can-do attitude.