Job Description
Are you ready to launch your career in a dynamic environment?
Apex Support Solutions is seeking a motivated Entry Level Customer Service Representative to join our growing team on a contract basis in Jacksonville, FL. We pride ourselves on providing exceptional service to our clients and offer a fantastic opportunity for individuals looking to gain hands-on experience in a corporate setting.
As a Contract Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. This role offers a chance to develop transferable skills while enjoying the flexibility of a contract position.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with professionalism and patience.
- Resolve customer issues and complaints efficiently, escalating complex matters to the senior team when necessary.
- Accurately input and update customer information into our CRM systems to ensure data integrity.
- Assist in the processing of orders, returns, and refunds according to company policies.
- Collaborate with cross-functional teams to resolve service gaps and improve the overall customer experience.
- Maintain a positive, empathetic, and professional attitude at all times.
Qualifications
- High School Diploma or GED required; some college or technical training is a plus.
- Strong verbal and written communication skills with the ability to articulate complex ideas clearly.
- Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- Reliable transportation and willingness to work a hybrid schedule (2 days in-office in Jacksonville).
- Previous customer service or retail experience is preferred but not mandatory for the right candidate.