Job Description
We are seeking a motivated Entry-Level Customer Service Representative to join our dynamic team in San Jose. This is a fantastic opportunity for recent graduates or career changers looking to gain valuable industry experience in a contract role. You will support our operations by ensuring excellent client satisfaction and maintaining efficient data management systems.
As a key member of our team, you will work directly with clients to resolve inquiries and provide top-tier support. We offer a collaborative environment and the chance to learn from experienced professionals in the heart of Silicon Valley.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Accurately input and update customer data into our CRM systems and internal databases.
- Assist with administrative tasks such as filing, document management, and data entry.
- Collaborate with the team to resolve service issues and improve customer retention.
- Maintain a positive and helpful attitude during high-volume periods.
- Follow up with clients to ensure satisfaction and resolve outstanding issues.
Qualifications
- High school diploma or GED is required.
- Strong written and verbal communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Willingness to learn and adapt to new processes quickly.
- Reliable internet connection and workspace.
- Ability to work flexible hours, including weekends or evenings as needed.