Job Description
Launch Your Career with Us – No Experience Required!
Horizon Support Solutions is currently seeking motivated and enthusiastic individuals to join our team as Entry-Level Customer Service Representatives. This is a unique opportunity for recent graduates, career changers, or students to gain valuable industry experience in a premium, high-growth environment.
We pride ourselves on our culture of mentorship and rapid professional development. If you are eager to learn and ready to start a rewarding contract opportunity in the heart of Los Angeles, we want to hear from you.
Why Choose This Role?
- Zero Experience Needed: We provide comprehensive paid training to get you up to speed.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on performance.
- Flexible Schedule: Ideal for those seeking contract work with clear milestones.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Accurately enter and maintain customer data and order information in our CRM systems.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Resolve basic customer complaints and escalate complex issues to senior management when necessary.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Participate in daily stand-ups and weekly training sessions to enhance product knowledge.
Qualifications
- High school diploma or GED is required; a college degree is a plus but not mandatory.
- Basic computer literacy and typing skills are essential for this role.
- Strong verbal and written communication skills with a friendly, professional tone.
- Ability to multitask effectively while maintaining attention to detail.
- Reliable internet connection and a quiet workspace (if working remotely).
- A positive attitude and a strong willingness to learn new software and protocols.