Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Fort Worth! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This contract position offers comprehensive training, flexible scheduling, and a pathway to permanent opportunities. At Nexus Solutions Group, we value fresh perspectives and invest in our people's growth. If you're passionate about helping others and eager to learn, this is your chance to thrive in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic billing and account issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics including response time and resolution targets
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team initiatives focused on improving customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience (fresh graduates welcome)
- Strong typing skills (minimum 35 WPM)
- Basic proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening skills
- Ability to work flexible hours including weekends if needed
- Reliable transportation to our Fort Worth office
- Positive attitude with a willingness to learn new technologies