Job Description
Launch your career with Capital Staffing Solutions! We're seeking motivated individuals with no prior experience to join our dynamic team as Customer Service Representatives. This is your gateway to professional growth in Washington DC's thriving business district. Enjoy comprehensive training, competitive benefits, and a supportive environment designed to help you succeed. Perfect for recent graduates or career changers looking to build their skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Collaborate with team members to resolve complex issues
- Maintain detailed records of customer interactions in CRM systems
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Support marketing initiatives through customer feedback collection
Qualifications
- No experience required - we provide comprehensive training!
- High school diploma or equivalent (students welcome)
- Excellent communication skills and positive attitude
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible hours including occasional weekends
- Strong problem-solving and multitasking abilities
- Passion for delivering exceptional customer experiences
- Reliable transportation to our downtown DC office