Job Description
Join Boston's fastest-growing startup as an Entry-Level Customer Service Associate! No prior experience required – we provide comprehensive training to launch your career. This 3-month contract role offers flexible hours and potential for conversion to full-time. Work in our downtown Boston office with a team dedicated to professional growth and innovation. Perfect for recent graduates or career changers seeking hands-on experience in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and maintain accurate customer records
- Collaborate with cross-functional teams to resolve issues
- Document interactions using CRM systems
- Participate in ongoing training programs
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Available to work weekdays (40 hours/week)