Job Description
Join Detroit's fastest-growing tech startup as an Entry-Level Contract Customer Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in our dynamic team. This 6-month contract position offers comprehensive training, flexible scheduling, and a fast-paced environment perfect for building professional skills. If you're passionate about helping others and ready to grow with us, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to resolve escalated issues
- Utilize CRM software to track customer journeys
- Participate in daily team meetings and training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work independently and in team settings
- Reliable internet connection for remote work option