Job Description
Launch your career with no prior experience required! Dynamic Solutions Group is seeking motivated Entry-Level Contract Customer Specialists for immediate opportunities in San Antonio. Join our collaborative team where we value growth mindset and eagerness to learn. This contract position offers flexible hours and comprehensive training to help you thrive in a fast-paced customer service environment. Perfect for recent graduates or career changers looking to build foundational professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Resolve basic billing and account issues following established protocols
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing training to enhance product knowledge and service techniques
- Meet performance metrics for response times and customer satisfaction
- Contribute to team knowledge sharing sessions
Qualifications
- No prior experience required – we train motivated individuals
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and ability to learn new software quickly
- Strong verbal communication skills in English
- Reliable transportation and consistent attendance
- Positive attitude with willingness to follow instructions
- Ability to work independently while collaborating with team members
- Pass background check and drug screening