Job Description
Join our dynamic team as an Entry-Level Contract Customer Specialist in the heart of Manhattan! This is your opportunity to launch your career in tech without prior experience. We provide comprehensive training and a supportive environment where you'll develop essential skills while contributing to Fortune 500 clients. Perfect for recent graduates or career changers seeking hands-on experience in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve escalated issues
- Participate in daily training sessions to master product knowledge
- Meet performance metrics for response time and customer satisfaction
- Assist with data entry and reporting tasks
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with Microsoft Office Suite
- Ability to work independently and as part of a team
- Reliable internet connection for remote work components
- Must be authorized to work in the United States