Job Description
Join our dynamic team as an Entry-Level Contract Customer Service Specialist and launch your career in Jacksonville's thriving business sector! No prior experience required—just your enthusiasm and dedication to deliver exceptional customer experiences. This contract position offers hands-on training, flexible scheduling, and the opportunity to build transferable skills while working with industry leaders. If you're a motivated individual seeking to gain professional experience in a supportive environment, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve customer issues and escalate complex cases to senior team members
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Follow established protocols for handling sensitive customer information
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team goals by meeting daily performance metrics
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to work independently in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Jacksonville office
- Passion for professional growth and learning