Job Description
Join Boston's thriving tech scene as an Entry-Level Contract Customer Service Associate! No prior experience required – we provide comprehensive training to launch your career. Work remotely with flexible hours while supporting innovative clients. This 6-month contract offers competitive pay and potential for extension. Perfect for students, career changers, or anyone seeking flexible work in Boston's dynamic job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Resolve basic technical issues following protocols
- Collaborate with team members to ensure seamless service
- Meet daily performance metrics and quality standards
- Participate in weekly training sessions and feedback loops
- Maintain professional communication with diverse clientele
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability
- Strong problem-solving aptitude and attention to detail
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work
- Positive attitude and willingness to learn new systems
- Authorization to work in the United States