Job Description
We are urgently seeking a Customer Support Representative to join our dynamic team in Austin, Texas. This is a temp-to-hire opportunity with an immediate start date. If you are a proactive problem solver who thrives in a fast-paced environment, we want to hear from you.
In this role, you will serve as the primary point of contact for our clients, ensuring a seamless experience from inquiry to resolution. You will work in a collaborative setting that values professional growth and employee well-being.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Options for day, evening, and weekend shifts.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve product or service issues efficiently while maintaining a high level of customer satisfaction.
- Document all interactions and customer feedback accurately in our internal CRM system.
- Identify trends in customer issues and suggest process improvements to the management team.
- Collaborate with the technical team to escalate complex issues and ensure follow-through.
- Adhere to all company policies, including call handling scripts and data privacy regulations.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Previous experience in customer service, call centers, or retail is highly preferred.
- Excellent written and verbal communication skills.
- Proficiency with computers, MS Office Suite, and CRM software (training provided).
- Strong typing speed and attention to detail.
- Ability to work independently and manage time effectively in a remote or hybrid setting.