Job Description
Join Nevada Solutions Group's dynamic team in Las Vegas! We're seeking enthusiastic Customer Service Specialists for immediate temporary assignments with potential to convert to full-time roles. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on growth. Perfect for career changers and experienced professionals alike.
Why Apply?
• Competitive hourly wage + performance bonuses
• Paid training and career development programs
• Health benefits for full-time conversions
• Modern downtown office with free parking
• Immediate start dates available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Strong problem-solving and multitasking abilities
- Positive attitude and team player mentality