Job Description
Join our dynamic team at Nexus Solutions Inc. as a Customer Service Specialist! This part-time temporary role offers flexible hours and the opportunity to gain valuable experience in a fast-paced tech environment. We're seeking enthusiastic individuals who thrive in customer-facing roles to support our growing client base in San Jose.
What We Offer: Competitive hourly pay, comprehensive training, and a supportive team environment. Perfect for students or professionals seeking flexible work arrangements.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using ticketing systems and knowledge bases
- Process orders and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Document interactions in CRM systems with precision
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work evenings/weekends (15-25 hrs/week)
- Basic technical troubleshooting knowledge
- Spanish bilingualism strongly preferred