Job Description
Get Paid Weekly! Join a dynamic team in Boston, MA, and enjoy the financial freedom of direct deposit every Friday. We are looking for motivated individuals to join our growing customer service division.
At Boston Staffing Solutions, we bridge the gap between top talent and local employers. We pride ourselves on our rapid hiring process, flexible scheduling, and, most importantly, our commitment to our employees' paychecks.
Don't settle for sporadic income. Secure your spot in a stable, rewarding environment today.
Responsibilities
- Manage High-Volume Inquiries: Respond to customer calls, emails, and chat messages with a focus on speed and accuracy.
- Resolve Issues: Investigate and resolve customer complaints or concerns to ensure high satisfaction rates.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Product Knowledge: Learn and demonstrate a deep understanding of our client's products and services to provide expert advice.
- Process Invoices: Verify and process billing information accurately to prevent revenue leakage.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we are happy to train motivated candidates.
- Skills: Strong verbal communication skills and a professional phone manner.
- Computer Proficiency: Must be comfortable navigating Windows environments and MS Office Suite.
- Availability: Must be available to work full-time hours, including some weekends or evenings.